Privacy Policy

PT Cynnex Integrasi Solusi (“Cynnexis,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cynnexis.com/ (the “Site”) or engage with our cybersecurity services, including our Security Operations Center (SOC) and consulting solutions.

By accessing our Site or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide better services to our clients, ranging from basic contact details to technical data required for security assessments.

A. Personal Information You Provide

We collect information that you voluntarily provide to us when you contact us, request a quote, or sign up for our services. This includes:

• Identity Data: Name, job title, and company name.
• Contact Data: Email address (e.g., via mkt@cynnexis.com or info@cynnexis.com), phone numbers, and physical business address.
• Communication Data: The content of your messages when you reach out to us via our contact forms or customer support lines.

B. Technical and Usage Data

When you visit our Site, we automatically collect certain information about your device and usage patterns:

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies: We may use cookies to improve website functionality and analyze traffic.

C. Client Service Data

In the course of providing cybersecurity services (such as Penetration Testing or 24/7 Monitoring), we may process specific technical data from your systems. This data is handled strictly according to the service agreement and non-disclosure agreement (NDA) signed with your organization.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our security assessments, monitoring services, and consulting.
• Communication: To respond to your inquiries, send you proposals, and provide customer support.
• Business Operations: To manage our relationship with you, including billing and account management.
• Marketing: To send you updates about our services, industry insights, or newsletters (you may opt out at any time).
• Compliance & Security: To protect our own infrastructure, comply with legal obligations, and prevent fraud.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information only in the following situations:

• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business, provided they agree to keep this information confidential.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business.

4. Data Security

As a cybersecurity company, we take the protection of your data seriously. We implement enterprise-grade security measures, including:

• Encryption of data in transit and at rest.
• Strict access controls and authentication protocols.
• Regular security assessments of our own infrastructure.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Rights

Depending on your location and applicable laws (such as the Indonesian Personal Data Protection Law), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request the erasure of your personal data under certain conditions.
• Objection: Object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us using the details provided in Section 7.

6. Third-Party Links

Our Site may contain links to third-party websites (e.g., LinkedIn, Instagram, or partner sites like CompTIA). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

7. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

PT Cynnex Integrasi Solusi (Cynnexis)

• Address: Tania Building, Jl. Jeruk Raya No.1, RT.13/RW.1, Jagakarsa, South Jakarta City, Jakarta 12620
• Email: info@cynnexis.com | mkt@cynnexis.com
• Phone: (021) 2780 58886 | 0811 9000 9956